Reviews
At Bay Optics, our highly qualified, experienced Optometrists provide the most advanced eyecare diagnosis and specialised treatment for complex contact lens needs and paediatric vision conditions.

Have had very bad experiences with other optical businesses and this business is the best by far. Their friendly, caring and professional staff are second to none. I would not... read more recommend anyone else. If you want the best then choose Bay Optics. You won't get better 😊
Great service and advice. If I could give them 10 stars I would. Even though Richard has retired the service and professionalism continues.
Now I understand what it means to go to an independent, locally owned business. They ticked all the boxes for me; thorough knowledge of their products, ability to source products... read more from a wide range of suppliers, a willingness to provide quality products that are outside the typical generic mainstream (one size fits all) offerings, modern and up-to-date facilities and practises, great service with a genuine desire to help their customers. Many thanks to the team, I was thoroughly impressed with the whole experience which was provided by a very professional and dedicated staff.
These people are the best!!! They are all helpful, courteous and professional. They really know their stuff. Fantastic business, wouldn't go anywhere else and I live over 4 hours away!!... read more If you want great service and peace of mind that you've got the right pair of glasses with the correct lenses, you will go here!
Fabulous team. Friendly and professional. Love the range of frames
Great staff,friendly service,very pleasing.
Very warm and friendly practice.
Very impressed with the follow up service at Bay Optics. I walked in with a broken pair of glasses from Richard Watt days ..( one lens fallen out, broken frame... read more and missing support arm) ..10 minutes later I walked out with the same lenses in a repaired frame with replacement support arm. “Here you go, this should keep you up and running “ says the Gentleman that served me. I asked what I owed him and he sent me on my way. “Thank You “ I say “You have made my start to the year an EXCELLENT day”
i've worn glasses for approx 50 years and Richard Watt Optometrists would be the best so far, took far more time to get it right than ever before. thanks guys
I have to say Richard and the staff sorted a bit of a tricky problem with my sports wraparound prescription sunglasses. A script that functions well in a decent wraparound... read more takes a specialist to work properly. Richard is just that...a specialist! The Rodenstock laboratory Richard uses did a top job on making the script work finally and I am soooooo happy with the entire service. My sports wraparound sunglasses I use to death...I actually wear them out with work and sport so to have the final product come together with complete satisfaction means a lot to me. I am impressed with the staff especially in realising the first attempt was not entirely right...but they did what was necessary to resolve the problem without me asking. They just took charge and I was so grateful and impressed and 150% satisfied. Thank you Richard and all the staff involved!!
Friendly, professional staff removed a peace of steel from my eye in an emergency situation. Quick and well explained made it comfortable and easy.
Always very professional and caring Optometrists. Thoroughly recommend Megan Millard.
Great experience with Rebecca
Thank you Sandy for your help when I was so far from home. I was able through your assistance to carry on with my holiday.
The staff are always helpful and professional.
I rang this business when holidaying in Hervey Bay and experiencing disturbing eye problems. Thanks to the lovely receptionist who organised an appointment for me the next day. Matt was... read more extremely good explaining what he was doing when taking images etc. Tuyen was extremely professional when checking pressures etc and consulting with my specialist re a change in prescribed drops. A follow up appointment was organised for early on the day of our departure and a peace of mind ok was given about the success of the new drops. Three days later I even received a phone call from Tuyen enquiring about a subsequent appointment I had elsewhere and the general state of my eyes. Thank you for this friendly and caring treatment. You are all a credit to your business and profession.
Great range of frames but most importantly very friendly and professional staff. It was an enjoyable experience.
I have been to a few optometrist and the customer service that I recieved was outstanding at Richard Wart's. Richard and the staff were very thourough and had used some... read more testing that I have never had at other optom's as thet have specialised equipment. Once the testing was done they walked me though all the results so that I understood everything that they showed. Not only for my general vision but also my diabetes testing of which they are specilised in.
This is a practice that offered top service, respect and one that didn't "rush" you out the door. My concerns were addressed directly and professionally.
The team here at Bay Optics in Hervey Bay QLD are AWESOME... Friendly, knowledgeable & always helpful. Highly recommend :-)