Reviews

I have been to a few optometrist and the customer service that I recieved was outstanding at Richard Wart's. Richard and the staff were very thourough and had used some... read more testing that I have never had at other optom's as thet have specialised equipment. Once the testing was done they walked me though all the results so that I understood everything that they showed. Not only for my general vision but also my diabetes testing of which they are specilised in.

Staff at Bay Optics are very competent and professional in their interaction with clients and interact well with appropriate and comprehensive explanations to any questions asked.

My first consultation here and Meagan and the staff made me feel so welcome and I have to say Meagan was very thorough and very professional. Such a high standard... read more of care, thank you

Thank you Sandy for your help when I was so far from home. I was able through your assistance to carry on with my holiday.

I have enjoyed working with Richard Watt Optometrist for many years. They are extremely professional and very knowledgeable on all aspects of patient care. They are a pleasure... read more to work with.

Excellent customer service, prompt and looked after everything

I have been visiting Richard Watt Optometrist for years and have always received amazing service from everyone at the practice. I highly recommend them.

Great range of frames but most importantly very friendly and professional staff. It was an enjoyable experience.

Now I understand what it means to go to an independent, locally owned business. They ticked all the boxes for me; thorough knowledge of their products, ability to source products... read more from a wide range of suppliers, a willingness to provide quality products that are outside the typical generic mainstream (one size fits all) offerings, modern and up-to-date facilities and practises, great service with a genuine desire to help their customers. Many thanks to the team, I was thoroughly impressed with the whole experience which was provided by a very professional and dedicated staff.

Very warm and friendly practice.

They could not do enough for us. You don't often get that kind of service anywhere anymore.

Great experience didn’t need new glasses so was happy about that. Lens coating was damaged so being replaced under warranty, can’t complain at that. Jen

Excellent caring service Great communication Expertise in the field Could not fault anything A big thank you for the great advise and patience

I have to say Richard and the staff sorted a bit of a tricky problem with my sports wraparound prescription sunglasses. A script that functions well in a decent wraparound... read more takes a specialist to work properly. Richard is just that...a specialist! The Rodenstock laboratory Richard uses did a top job on making the script work finally and I am soooooo happy with the entire service. My sports wraparound sunglasses I use to death...I actually wear them out with work and sport so to have the final product come together with complete satisfaction means a lot to me. I am impressed with the staff especially in realising the first attempt was not entirely right...but they did what was necessary to resolve the problem without me asking. They just took charge and I was so grateful and impressed and 150% satisfied. Thank you Richard and all the staff involved!!

Rebecca was excellent and passed on knowledge about my eyes that in 30years I did not know. Highly recommend there professional services.

Amazing optometrists and customer service. Fantastic with my additional needs children. Highly recommend!!!

Friendly staff & excellent professional service .

Over and above customer service experience every time. They even have a range of glasses in stock for small faces which are not always easy to find. Staff could not... read more be more helpful and patient.

Great service and advice. If I could give them 10 stars I would. Even though Richard has retired the service and professionalism continues.

Fabulous practice with wonderful optometrists, Bay Optics provides excellent eye health care and has helpful parking on site. Dr Rylan Hayes - The Vision Surgeon