Reviews

Have been going to Richard Watt, now Bay Optics, for years. I feel staff are knowledgeable and very thorough.Both Tuyen and Matt take the time to explain everything... read more clearly. Never rushed at any stage. In my experience , I have never felt pressured to purchase new glasses or expensive frames if unnecessary. Matt thoroughly explained ‘Work Style Space’ glasses for use concurrently watching TV and reading. Glasses prescribed always fit the bill perfectly. Can’t wait to get my new ones.

Great staff,friendly service,very pleasing.

I travel to Hervey Bay from Bundaberg to reach the best Optometrist for my eyes.

Such an amazing team. The care with which my son and I are treated is amazing. The team work alongside my son’s ophthalmologist specialist in Sydney to make sure he... read more has full continuity of care. We feel really lucky to have such adept local support.

Excellent caring service Great communication Expertise in the field Could not fault anything A big thank you for the great advise and patience

Rebecca was excellent and passed on knowledge about my eyes that in 30years I did not know. Highly recommend there professional services.

Staff at Bay Optics are very competent and professional in their interaction with clients and interact well with appropriate and comprehensive explanations to any questions asked.

quite happy with my first time consultation, Graham

Absolutely excellent in every regard and they have some pretty awesome frames.

The staff have wonderful attitudes and always a smile and are very professional and knowledgeable. God bless you

Great service and advice. If I could give them 10 stars I would. Even though Richard has retired the service and professionalism continues.

Over and above customer service experience every time. They even have a range of glasses in stock for small faces which are not always easy to find. Staff could not... read more be more helpful and patient.

Richard Watt was meticulous in his examination and management of my visual problem. Probably the most thorough examination and care for a visual problem that others had not... read more been able to resolve. Highly recommended.

Very friendly and efficient practise. Great service. All staff were helpful and knowledgeable. Happy with the price too.

I would highly recommend going here to anyone. The only downside is they don't do government glasses any more but I hope they bring it back soon. Very... read more happy to recommend anyone here. Great place to go

They could not do enough for us. You don't often get that kind of service anywhere anymore.

Very warm and friendly practice.

This is a very friendly and efficient Practice, and they thoroughly examine your eyes to give you the best vision possible. If I'm not happy with the lenses they happily... read more repeat the process. Highly Recommended

Now I understand what it means to go to an independent, locally owned business. They ticked all the boxes for me; thorough knowledge of their products, ability to source products... read more from a wide range of suppliers, a willingness to provide quality products that are outside the typical generic mainstream (one size fits all) offerings, modern and up-to-date facilities and practises, great service with a genuine desire to help their customers. Many thanks to the team, I was thoroughly impressed with the whole experience which was provided by a very professional and dedicated staff.

Fabulous team. Friendly and professional. Love the range of frames