Reviews

Thank you Sandy for your help when I was so far from home. I was able through your assistance to carry on with my holiday.

Amazing staff so thoughtful and friendly. Richard listens!

I would highly recommend going here to anyone. The only downside is they don't do government glasses any more but I hope they bring it back soon. Very... read more happy to recommend anyone here. Great place to go

I would recommend Bay Optics, as they are an excellent business to deal with, being very friendly, professional and thorough, and have no hesitation in recommending them.

Amazing staff so thoughtful and friendly.

I just popped in to get my glasses adjusted after one of my kids sat on them and the team at Bay Optics fixed them for me with a smile!!

Have been going to Richard Watt, now Bay Optics, for years. I feel staff are knowledgeable and very thorough.Both Tuyen and Matt take the time to explain everything... read more clearly. Never rushed at any stage. In my experience , I have never felt pressured to purchase new glasses or expensive frames if unnecessary. Matt thoroughly explained ‘Work Style Space’ glasses for use concurrently watching TV and reading. Glasses prescribed always fit the bill perfectly. Can’t wait to get my new ones.

Great service. Friendly staff.

Excellent customer service, prompt and looked after everything

quite happy with my first time consultation, Graham

They could not do enough for us. You don't often get that kind of service anywhere anymore.

Friendly, professional staff removed a peace of steel from my eye in an emergency situation. Quick and well explained made it comfortable and easy.

Very knowledgeable and professional staff,they were able to set my mind a ease, and that was a huge relief, were able to answer my questions and explain the process... read more .

The staff are always helpful and professional.

Very helpful. Thank You Kim.

Over and above customer service experience every time. They even have a range of glasses in stock for small faces which are not always easy to find. Staff could not... read more be more helpful and patient.

Great range of frames but most importantly very friendly and professional staff. It was an enjoyable experience.

Could have sold me some glasses if they wanted but told me there was no need to buy new ones as the ones I was using were fine for me.... read more Don't find honesty like that too often.

Have had very bad experiences with other optical businesses and this business is the best by far. Their friendly, caring and professional staff are second to none. I would not... read more recommend anyone else. If you want the best then choose Bay Optics. You won't get better 😊

Now I understand what it means to go to an independent, locally owned business. They ticked all the boxes for me; thorough knowledge of their products, ability to source products... read more from a wide range of suppliers, a willingness to provide quality products that are outside the typical generic mainstream (one size fits all) offerings, modern and up-to-date facilities and practises, great service with a genuine desire to help their customers. Many thanks to the team, I was thoroughly impressed with the whole experience which was provided by a very professional and dedicated staff.