Honest, Friendly, Professional

Now I understand what it means to go to an independent, locally owned business. They ticked all the boxes for me; thorough knowledge of their products, ability to source products... read more from a wide range of suppliers, a willingness to provide quality products that are outside the typical generic mainstream (one size fits all) offerings, modern and up-to-date facilities and practises, great service with a genuine desire to help their customers. Many thanks to the team, I was thoroughly impressed with the whole experience which was provided by a very professional and dedicated staff.

Have been going to Richard Watt, now Bay Optics, for years. I feel staff are knowledgeable and very thorough.Both Tuyen and Matt take the time to explain everything... read more clearly. Never rushed at any stage. In my experience , I have never felt pressured to purchase new glasses or expensive frames if unnecessary. Matt thoroughly explained ‘Work Style Space’ glasses for use concurrently watching TV and reading. Glasses prescribed always fit the bill perfectly. Can’t wait to get my new ones.

Thank you Sandy for your help when I was so far from home. I was able through your assistance to carry on with my holiday.