Honest, Friendly, Professional

I have to say Richard and the staff sorted a bit of a tricky problem with my sports wraparound prescription sunglasses. A script that functions well in a decent wraparound... read more takes a specialist to work properly. Richard is just that...a specialist! The Rodenstock laboratory Richard uses did a top job on making the script work finally and I am soooooo happy with the entire service. My sports wraparound sunglasses I use to death...I actually wear them out with work and sport so to have the final product come together with complete satisfaction means a lot to me. I am impressed with the staff especially in realising the first attempt was not entirely right...but they did what was necessary to resolve the problem without me asking. They just took charge and I was so grateful and impressed and 150% satisfied. Thank you Richard and all the staff involved!!

Staff at Bay Optics are very competent and professional in their interaction with clients and interact well with appropriate and comprehensive explanations to any questions asked.

Very impressed with the follow up service at Bay Optics. I walked in with a broken pair of glasses from Richard Watt days ..( one lens fallen out, broken frame... read more and missing support arm) ..10 minutes later I walked out with the same lenses in a repaired frame with replacement support arm. “Here you go, this should keep you up and running “ says the Gentleman that served me. I asked what I owed him and he sent me on my way. “Thank You “ I say “You have made my start to the year an EXCELLENT day”